NWA/Delta Merger Awareness

delta_nwaMy trip from Orlando back home to MSP yesterday on Northwest was, well, an experience.

The Orlando Airport (MCO) still has giant “Northwest” signs for passenger dropoff outside, but when you walk inside, there is no sign that Northwest ever had counters there. Inside, my family and I were walking around blind.

The Delta counters were down a bit further, so we headed that way. Finally we asked someone, and they huffed at us to use the Delta lines.

We heard three other people ask just after us, so I know we weren’t the only folks confused by the fact that merger actually happened — well, in Orlando anyway.

I won’t get into the rest of our experience, but I’ll just say both airlines still need to work on their customer service and merger awareness.

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