Produce from Kowalskis on Hennepin

So I was at Kowalski’s picking up a watermelon for a family gathering. It was on the way, and I heard the produce was very good. I spent a whopping $6 on a watermelon, only to find it gooey!

Well I called Kowalski’s and they were happy to learn of this.

Wait!!! Where’s my money? So I went the tried and tested route. Email. Not only did they apologize profusely, they told me what to do next time. I can get my watermelon sliced open and verify that it’s good.

I also received a refund and a small gift that went well beyond good customer service. I’ll definitely give them another try, they are obviously willing to put their money where there mouth is quite literally when they claim their produce is exceptional.

3 Comments so far

  1. Erica (unregistered) on September 12th, 2006 @ 9:25 pm

    Awesome about the good service.

    Can someone tell me the difference between Lunds and Kowalski’s? I know Lunds and Byerly’s are owned by the same folks and Byerly’s is a little more high-falutin’. Kowalski’s seems pretty much the same as Lunds to me. And those, of course, are a step above the everyman’s Cub and Rainbow.

    And while I like Lunds and I guess Kowalski’s (mostly for the purposes of going to the deli to pick up dinner), I can’t really afford to shop for all my everything there.

  2. randomrunnings (unregistered) on September 13th, 2006 @ 4:37 pm

    For some reason I always think of Kowalski’s at the top of the ladder. The one on Hennepin almost feels spa-like.

  3. Heather K (unregistered) on September 14th, 2006 @ 4:41 pm

    The Kowlaski’s on Grand Avenue in St. Paul used to be a “Red Owl” a long long time ago. My mom did all of her grocery shopping there (under both ownerships) all the while I was growing up.

    I always liked Kowalski’s for the memories of shopping with mom…and of course for their stellar customer service. It’s too bad there isn’t one near my house.

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