MicroCenter’s MicroService?

I finally took the plunge – I became the proud owner of my first iMac last week.

My husband suggested we make the purchase at MicroCenter in St. Louis Park. The store is relatively close to our house and it appeals to his various techie needs because they have a wide selection. Personally, I’ve only been there twice. On both occasions, you couldn’t get a salesperson’s attention to save your life.

More recently, we hovered around the Apple Department for 20 minutes where we watched a saleslady bark at her coworker for help on a question. Since her coworker was busy with another customer, she became so upset she started complaining to her own customer about it. WE certainly didn’t want to deal with her after her terse display so I wandered around looking for someone else. I could find only one other salesguy who was busy with a family of four in the TV area.

In the meantime, my husband tapped the busy salesguy on the arm and asked if someone could just bring us the iMac so we could check out. He finally obliged after giving his other customer a complicated dissertation on speakers for several more minutes. Total wait so far = almost 40 minutes. When he brought the box, my husband asked about some Apple rebates on printers and such – the salesguy wasn’t totally up to speed on the latest offerings, which was a little disappointing. We then checked out the Printer Department for awhile, but again could only find one salesguy with a customer on his arm. We headed to the cashier, paid for my computer and left.

Maybe I’m rushing to judgment; admittedly this only happened to me twice. I just kind of hoped that if i’m spending almost $2K in your store, you’d be able to provide a little service. It’s not like this was a Saturday, it was in the middle of the week, late afternoon. Perhaps they need to hire more salespeople? I’m curious to know if anyone else has had a similar or opposing experience. Mine was, again, a disappointment. I don’t think I’ll shop there again.

LOVE LOVE LOVE my iMac though!

6 Comments so far

  1. Erica (unregistered) on July 11th, 2006 @ 12:03 pm

    Yay for your Mac! I’ve never been in MicroCenter. Someone had suggested that, but I ended up going to FirstTech (in Uptown, Hennepin & 26th) instead.

  2. Dave Dash (unregistered) on July 11th, 2006 @ 12:22 pm

    I like the Apple store’s myself. My friend works at the MOA one, so it’s nice to frequent there :)

    Glad you like your new Mac. My powerbook’s a year old, and I’m contemplating replacing it with a new Mac Book.

  3. Erica (unregistered) on July 11th, 2006 @ 1:28 pm

    I have promised myself a MacBook by the end of the year. I’m holding out for a second generation, and waiting for Leopard to come out. Hopefully my iBook lasts long enough that I can get both.

    I’ve found that if you need to send your computer off to Apple that the turnaround is a lot quicker at the Apple store, but FirstTech is pretty good for anything they can do in-house. Of course shopping at the Apple store is always heavenly. But FirstTech has a better selection of peripherals and accessories.

  4. Dave Dash (unregistered) on July 11th, 2006 @ 4:33 pm

    Good to know, I’ll check that out since it’s by my house.

    My issue is there’s discounts that I can get at the apple store… like the magic ask your friend who works at apple to buy you something at discount discount :)

  5. Heather K (unregistered) on July 11th, 2006 @ 4:46 pm

    Sounds like I need friends like yours, Double D!

    If I need Mac service, I’ll be checking out First Tech. Wish I would’ve gone there in the first place.

  6. Jill (unregistered) on July 12th, 2006 @ 9:38 pm

    I have had similar problems getting sales attention, however, Micro center scored major points with me last April when my printer nozzels were clogged. The guy that knew how to unclog them didn’t come in till the next day, so they took my number and had the guy call me at home. He was awesome over the phone and saved me from forking out $$ for another printer.

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