Great Barber, Great Customer Service

Silver Lake Rd Barber 003

Every time I switch up my workplace, I need to reestablish all of my patterns for errands. Things like grocery store trips after work, gas stations for filling up, all of the daily and weekly ritual stuff, etc. all change based on where I’m now working. One of those things is, of course, getting a haircut.

I’ve been at my new job for over a month now, making it high time I got a haircut. I’ve been trying different ways to and from work and settled this week on taking Silver Lake Rd north to 694 through New Brighton. On that route, I noticed a small barber shop and figured I’d stop in for a haircut a couple of days ago.

I get a pretty basic haircut and prefer barbershops to most salons. It’s probably because they tend to have much more of a male-based clientele, which makes me more comfortable. They also tend to be cheaper, which makes it more likely I’ll actually go in on a regular schedule.

Anyway, the point is that I went in, had a great haircut (Rick knows what he’s doing) and went to the counter to pay. As I looked at the cash register, I had that sinking feeling that comes from noticing that there’s no credit card machine anywhere to be seen.

I glanced at the door, hoping to see the little MasterCard and Visa logo stickers. No luck.

I sheepishly asked if they took cards and was told only check or cash.

Unfortunately, the haircut was $15 (and I tip) and I only had $11 in cash on me. I’m pretty much a debit and card guy and haven’t had much problem in the last couple of years.

I offered to leave my car/wallet and walk to an ATM to pay and they told me not to worry about it. Just come back with the money and we’d settle up later.

I asked if he was sure, because I needed to be somewhere and if I went to find an ATM without a $2 fee, I probably wouldn’t be back until the next day. He said that was fine and I drove off.

I dropped in yesterday (right on time) and paid the man and told him he’s got a customer as long as I’m in the area.

I wish businesses did more of this and less of the coupon stuff. When you cut the regular customers a break, you get back loyalty (from someone who was willing to pay full price). When you bribe them into coming in, you get a long line of cheapskates who will switch when the next coupon comes in.

At any rate, if you’re looking for a good haircut from a great place, especially if you like your barbers to ride bright yellow motorcycles, you need to drop in to Silver Lake Barber Stylists on Silver Lake Road. Give Rick a call at 651-638-9833.

4 Comments so far

  1. Erica (unregistered) on June 15th, 2006 @ 10:21 am

    Guys have it so much easier when it comes to getting hair done. While that type of customer service is rare, it doesn’t surprise me so much from something kinda old-timey like a barber shop.

  2. Greg (unregistered) on June 15th, 2006 @ 3:43 pm

    Great experience. Great customer testimonial. BUT, being from the MTV generation, I personally would never frequent a business that didn’t accept credit/debit cards. I never carry more than 15 dollars on me and make it a practice to avoid these ancient-run businesses at all times. I do realize that Visa/Mastercard charges them fees for each transaction, making the convenience cost-prohibitive for some entrepreneurs, but think of the money they lose for NOT having that logo on the front door. J., what if you were willing to buy some product while you were there but only had a $20? Plus, aren’t they opening themselves up for robbery by being a cash-only establishment? Seems like technological stubbornness will be the downfall of businesses like these.

  3. J Wynia (unregistered) on June 15th, 2006 @ 5:09 pm

    True. However, the payment method thing only applies for me when all other things are equal. Meaning, if I can get the equivalent item or service someplace else by paying with a credit card, I’ll avoid the place that doesn’t take them.

    However, in the hair cut end of things, I’ve been disappointed so many times that, having found one that does a good job, the payment method is negotiable. I’ll just keep a check in my wallet.

    If they didn’t take checks, I probably would have had a harder time with it.

  4. Greg (unregistered) on June 15th, 2006 @ 6:00 pm

    Good point! Guess it’s worth a trip to the ATM to avoid Great Clips or Fantastic Sams! (I actually don’t carry a check book and only have one bill per month that I’m not able to pay online, so I write exactly one check per month!)

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