Feeling Naked…

I had a huge issue with my Time Warner/Roadrunner service this past weekend. We lost our Internet sometime between late Wednesday night and Thursday morning. I thought it had something to do with the enormous amount of heat that happened that evening. Many people lost power so I thought maybe, somehow, that could have affected our Internet service as well. We called and they said, indeed, they had many outages in the city. They said it would be running shortly. Thursday evening saw no internet…or did Friday morning. So we called again. They needed to send someone out to check on it…which couldn’t be accomplished until Monday, today. I was really pissed. I feel naked without my Internet.

So, today they turned up and literally five minutes later, they said it was ok now. Seems our wire was mis numbered. Someone canceled their Internet and that turned ours off. A stupid mistake that cost us our internet for five whole days. All I can say is they better reimburse us for the time.

Can you get Comcast in the city? It seems like it would be totally against monopoly laws to be the only company allowed to set up cable. I know that has happened in this city in the past, but I thought that was ending. I hate the whole politics of it anyway…

So, today they turned up and literally five minutes later, they said it was ok now. Seems our wire was misnumbered. Someone cancelled their internet and that turned ours off. A stupid mistake that cost us our internet for five whole days. All I can say is they better reimburse us for the time.

Can you get Comcast in the city? It seems like it would be totally against monopoloy laws to be the only company allowed to set up cable. I know that has happened in this city in the past, but I thought that was ending. I hate the whole politics of it anyway…

5 Comments so far

  1. Elizabeth (unregistered) on June 28th, 2005 @ 9:27 am

    In the next year or so, Comcast will be taking over cable operations in Minneapolis from Time Warner. See the article atwww.bizjournals.com/twincities/stories/2005/04/18/daily54.html

    As for why monopolies are allowed–it all goes back to the time telephones were first being developed. Cities decided it would be impractical to have 5 or 6 separate companies run phone lines to each and every residence.


  2. Greg (unregistered) on June 28th, 2005 @ 9:55 am

    Since we started with our Comcast cable/phone/internet service over a year ago, they


  3. Erica (unregistered) on June 28th, 2005 @ 11:06 am

    Five whole days? FIVE WHOLE DAYS?! *shudder*


  4. Lex (unregistered) on June 28th, 2005 @ 11:15 am

    There’s ‘zones’ which are controlled only by one cable company. I had Comcast when I lived in Lowertown St. Paul and I never had a lick of trouble with them.

    Since moving to Minneapolis, I have had some cable issues with Time Warner, but it’s purely an inside wire issue in my condo complex, not their fault.

    You should be able to get a reimbursement… of course that means waiting on permahold with their customer service folks.


  5. Pat (unregistered) on October 14th, 2005 @ 10:27 pm

    Well guys I want to appologize for the cable stuff that is happening, and to those of you that have been cut without due cause, I appologize also. I am a Level III Broadband Technician in the field. I am one of the guys that handle the service calls that involve literally every product that we have. As for the monopoly, I want you to know that most of us that currently work in the industry agree with you all. The company currently is racking in the profits (Minneapolis was #3 in Time Warner for profits and revenue). I want you to know that there is people such as myself that do care about the customer and want to get them great service, but currently we are getting our butts kicked. It is about the numbers and the money, not customer focused anymore. This has bothered alot of us. Also, while you all continue to pay higher rates for cable services, the company is doing thier best to keep the company from becoming organized and paid fairly by industry standard. All I can say is call the cable company and complain about you bill and tell them to pay thier field staff better…



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