Customer Column: Franklin St. Bakery and Rosedale Weight Watchers

Let me first say, it is my belief that customer service should be consistent enough to judge on one random visit. This was the protocol for a place I worked in college–there would be a random, anonymous visit from someone posing as a customer once a month to score us. Having a bad day was never to be taken out on the customer, and was even grounds for being fired. If someone was new and fumbling with orders, they could always make up points for being courteous and treating customers with respect.

So, the reviews in these columns are based on one visit. Think of it as the random, anonymous blogger, making no claims to reviewing-authority, simply reporting on their first impressions of customer service. That being said, here are two positive experience I had in the last week.

Franklin Street Bakery=A
In contrast to my last column, Franklin Street Bakery gave me the feeling that bakeries should: warm, sweet and a leaving a good aftertaste.

I asked the same thing as I did at a previous bakery, “Can you warm these up for me?” and the nice young man in skinny jeans said “of course,” instead of *audible sigh* “Not really.”

Smiles were aplenty and service was gracious and patient, even though the shop was busy and customers had questions. And the donuts, though more than I usually like to pay per pastry, always taste better when you leave with a smile. No wonder it’s won 4 “Best Bakery” awards.

Franklin Street Bakery

1020 E Franklin Avenue

Grade: A+

What was your experience?

Rosedale Weight Watchers Center=A+
The new Weight Watchers store in Rosedale Mall really impressed me with their customer service. My husband and I were Christmas shopping for my mother in law, who’s doing great on the Weight Watchers program, when we spotted the new shop. Unfortunately, the store wasn’t open yet, and the ladies inside were only setting up for the grand opening the following day. They however, kindly let us in, shop around for some recipe books, and purchase gifts before their cash register was even up and running. A hand-written receipt and plenty of warm smiles let us leave very thankful they went above and beyond what was necessary.

Rosedale Weight Watchers Center

Grade= A+

2018 Rosedale Center
What was your experience?

6 Comments so far

  1. Becky (unregistered) on December 10th, 2009 @ 11:19 am

    Definitely agree with Franklin Street Bakery – just moved to that area and checked it out, and I was in love immediately – made me feel more than welcome to the neighborhood, thanks! :)


  2. David (jacc) on December 10th, 2009 @ 1:01 pm

    Loving the new customer column, I see a lot of possibilites with focusing on service.


  3. Sven (unregistered) on December 10th, 2009 @ 2:46 pm

    You are not fit to review businesses.

    An invite to blog at Metblogs must be a dime a dozen of this “author” received one.


  4. David (jacc) on December 10th, 2009 @ 3:36 pm

    @Sven – Everyone is entitled to an opinion, but let’s not get hostile. It doesn’t flatter you and won’t be tolerated. If you can do better feel free to send me some links. Otherwise, take your hurt feelings and insults elsewhere.


  5. sven (unregistered) on December 10th, 2009 @ 3:39 pm

    Links to what?


  6. David (jacc) on December 10th, 2009 @ 3:42 pm

    Links to your exemplary work, natch.

    And if you have any questions about our policy relating to comments, I advise you to read our Terms of Use which you are currently in violation.

    Also,

    Have a great day!



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