Slumberland Furniture in Shakopee can’t tell left from right
Tonight is the Grand Opening Celebration of Slumberland Furniture in Shakopee.
But there’s something you need to know before you consider buying anything from the giant chain’s latest local franchise. They are idiots who can’t tell LEFT from RIGHT.
The following is a rant: Last weekend we purchased a new couch sectional at the new Shakopee Slumberland location. Yesterday they delivered two left sides and a center instead of a right, left and center piece. The delivery guys were clueless and told us to call the warehouse ourselves to schedule a new delivery for that right side. We did.
Then later that same evening, Slumberland Customer Service called to ask if we were satisfied with our purchase. I indicated we were not and asked when our correct piece would be delivered. With attitude, the lady on the phone said it was beyond her control, and she didn’t know anything about it. “What do you expect me to do?” she asked arrogantly. “Well, apparently nothing. You called to ask if I’m satisfied, I’ve said ‘no’ and you’re saying, ‘oh well.’” We let it go.
Today they delivered the new piece. It was the wrong side again. The delivery guys said the left side was labeled “right,” so it really wasn’t their fault.
We called Slumberland again, and the customer service agent argued that they had indeed sent us the correct side! She asked me to double-check, and we discussed the merits of left versus right (seriously).
Over the course of today, I’ve called to request to speak with the manager three times and even had my wife take of picture of the mismatched couch to show them proof. The warehouse called me twice, customer service in North Dakota called me twice, eventually the manager called.
They all have different stories about how nobody can tell the difference between their left and right hands. We’ll see what they deliver tomorrow.
We live on the left side of the street, so maybe they’re delivering our left side of the couch to the wrong house on the right side of the street.
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Here’s a tip…I used to work in furniture sales, not at Slumberland, and the key is that when there’s a problem, you must refuse the entire order and have them take everything back on the truck. If you have nothing in your home, you have the upper hand. You can cancel the purchase, block the credit card charge, refuse the financing. Once some of the pieces are in your possession, you lose the power in the discussion. Also, the salesperson, who usually doesn’t get a commission until after delivery, has a stake in fixing the problem. Once part of the items are in your home, the service department takes over and the salesperson can’t advocate for you.
That’s a fantastic tip! They delivered the correct piece this weekend, albeit the legs were all chipped, and it wasn’t stain-treated. Overall, Slumberland lost a customer forever, which is unfortunate for them since I’m in the market for a bed set.
Glad I could help. You should be able to unscrew the legs and bring them in to exchange for a new set (call ahead). Realistically, you can use a marker to darken the nicks and you’ll forget about them and no one else will notice. And next time, just buy a good microfiber fabric and you won’t need the stain-treatment, which is expensive and not always worth it.
About the bed set…good luck, especially with mattresses, which can be a real nightmare…